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Case study
WordPress appointment booking for
herzen’S angelegenheit
The story of herzen’S angelegenheit began with an orange sports bag containing four different cashmere basics. Nowadays, they stage four collections each year. herzen’S angelegenheit collections are recognized across fashion for an uncompromising understanding of quality, form, and structure.
From the Head Office in Bremen, herzen’S angelegenheit transforms international trends from various sources of inspiration into luxurious and high-quality fashion, which enriches the wardrobes of their customers worldwide.
herzen’S angelegenheit is represented in Bremen, Hamburg, Munich and 14 other showrooms across Europe.
CEO: Michael Kramer Number of employees: up to 20 Industry: Fashion
Headquarters: Bremen, Germany Website: herz-fashion.de
WordPress appointment booking for
Herzen’S angelegenheit
The story of herzen’S angelegenheit began with an orange sports bag containing four different cashmere basics. Nowadays, they stage four collections each year. herzen’S angelegenheit collections are recognized across fashion for an uncompromising understanding of quality, form, and structure.
From the Head Office in Bremen, herzen’S angelegenheit transforms international trends from various sources of inspiration into luxurious and high-quality fashion, which enriches the wardrobes of their customers worldwide.
herzen’S angelegenheit is represented in Bremen, Hamburg, Munich and 14 other showrooms across Europe.
Challenge
herzen’S angelegenheit is a good example, which shows how Bookly could be customized to fit customers needs. As part of marketing activities, our customer uses fashion bus, which can be booked by fashion agents to close the deals, while they are on the road show or by retail B2B customers, who want to showcase herzen’S angelegenheit new fashion collections to their customers. Fashion bus – is a showroom on wheels.
Great idea, which helps to grow the new and existing business, but takes a lot of time to process initial inquiries and manage appointments. herzen’S angelegenheit’s main issues were lack of time to process all the inquiries and coordination of bus bookings between retailers and fashion agents.
Solution
As head of IT, Janos Arnsek was thinking about the automation of the booking process almost from the very first days at herzen’S angelegenheit. They realized that it’s time to act when initial inquiries and calendar coordination started to take too much time for their employees. They needed the clean, fast and reliable solution for the first customer contact and for showing free and already booked days in a calendar view to save valuable time for their agents and B2B customers.
herzen’S angelegenheit considered four different booking solutions, before picking the Bookly. It took two hours to implement and adjust the styling of the Bookly.
Solution
As head of IT, Janos Arnsek was thinking about the automation of the booking process almost from the very first days at herzen’S angelegenheit. They realized that it’s time to act when initial inquiries and calendar coordination started to take too much time for their employees. They needed the clean, fast and reliable solution for the first customer contact and for showing free and already booked days in a calendar view to save valuable time for their agents and B2B customers. herzen’S angelegenheit considered four different booking solutions, before picking the Bookly. It took two hours to implement and adjust the styling of the Bookly.
Results
We didn’t track the exact time, which was saved by Bookly, but it feels like 30-40%. After implementing Bookly we immediately realized that we have to process less phone calls and don’t have to deal with the routine. It definitely helped to save us time and organize the internal booking process, as we originally planned. Our agents and B2B customers also like Bookly, because now it takes less than 3 minutes to book the fashion bus, and everybody is aware of available time slots.
“Booking process got a lot easier thanks to bookly.” – Janos Arnsek 
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