/Privacy Notice
Privacy Notice 2018-05-22T19:55:49+00:00

Last updated May 2018

Your privacy is important to Ladela. We developed this Privacy Notice to provide you with information on how we process your personal data when you create a Ladela account, interact with our customer support specialists, visit www.booking-wp-plugin.com or visit other Ladela websites that include a link to this Privacy Notice

Data Controller

We are Ladela, the data controllers.

You can contact us at dataprivacy@ladela.com, if you have any questions.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation:

  1. To be informed about our processing of your personal data
  2. To have your personal data corrected if it is inaccurate and to have incomplete personal data completed
  3. To object to processing of your personal data
  4. To restrict of processing of your personal data
  5. To have your personal data erased (the “right to be forgotten”)
  6. To request access to your personal data and information about how we process it
  7. To move, copy or transfer your personal data (“data portability”)
  8. In relation to automated decision making, including profiling

You have the right to lodge a complaint with relevant supervisory authority. It has enforcement powers and can investigate compliance with data protection law.

“Personal data” is information relating to an identified or identifiable natural person.

The Types of Personal Data We Collect and Use

Full name and personal details including contact information (e.g. home and business address, email address, home/business and mobile numbers)

Information about Other People: via our websites, you can submit personal information about other people. For example, you might submit the name and e-mail address of any individual to send a Ladela and want it sent directly to the recipient, you may be required to submit the recipient’s name and address. The personal information that may be collected about other people at these pages include the recipient’s name, address, e-mail address, and telephone number. We do not use the recipient’s personal information for any other purpose unless given direct permission to do from the recipient.

Purposes and Legal Grounds:

  1. Ladela processes your personal information as necessary to perform our contract obligations with you for the service. Ladela also processes your email address for the purpose of sending you important information about your Ladela products, apps or account, such as service status, important safety information or material changes to this Privacy Policy. The legal ground for processing your details for this purpose is contract​.
  2. Ladela also processes your email address to associate it with your Ladela account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
  3. Ladela process mobile numbers to deliver SMS notifications about scheduled appointments. The legal ground for this processing is
  4. If you provide your opt-in consent to receiving marketing information from Ladela , we will also process your email address for the purpose of sending you marketing information about Ladela  products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Ladela account or through the unsubscribe link at the bottom of our marketing emails.

Transfers and Shares of Personal Data

Ladela is a global business. To offer our products, apps and services, we may need to transfer your personal data to other countries.

Personal data regarding individuals who reside in a country in the European Economic Area or in Switzerland is stored inside EU.

Subject to applicable data protection law we may share your personal data with:

  • Sub-contractors and other persons who help us provide our products and services
  • Our legal and other professional advisors, including our auditors
  • Fraud prevention agencies, credit reference agencies, and debt collection agencies
  • Courts, to comply with legal requirements, and for the administration of justice
  • In an emergency or to otherwise protect your vital interests
  • Anyone else where we have your consent or as required by law

Cookies and Similar Technologies

To help analyse how you and other visitors navigate Ladela websites, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site. We may also engage one or more third-party service providers to provide online advertisements on our behalf. They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements. For more information regarding this practice and to opt-out of such collection and use of this information by our third-party service providers, please see Networkadvertising.org.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

Here is list of cookies deployed by Ladela

Name

Use of

_ym_visorc_Website
_ym_isadWebsite
_ym_uidWebsite
_gat_UAGoogle Analytics
_gidGoogle Analytics
_gaGoogle Analytics

 

Here examples of third-party providers of analytics and similar services we currently use:

Analytics Services:

  • Google: Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.
  • Yandex: Web analytics. Find out more information about Yandex privacy policies here

Advertising Services:

  • Doubleclick by Google: advertising on Internet. Find out more information about Google privacy policies here
  • Facebook: Social network. Find out more information about Facebook privacy policy here
  • Twitter: Social network. Find out more information about Twitter privacy policy here

Others:

  • Codecanyon: Marketplace by Envato. Find out more information about Envato privacy policy here
  • WordPress.org: Content management system. Find out more information about WordPress.org privacy policy here
  • Zendesk: Support and customer tracking system. Find out more information about Zendesk privacy policy here
  • Paypal: Online payment platform. Find out more information about Paypal privacy policy here

Retention of Personal Data

The following criteria are used to determine data retention periods for your personal data:

  • We will retain your personal data as long as your Ladela account is considered to be active.
  • We will retain technical information about your visits to Ladela websites for 12 months

Children

We request individuals under 18 not provide personal data to Ladela. If we learn that we have collected the personal data from a child under 18, we will take steps to delete the information as soon as possible.

Security

We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this document. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorised access, use, modification and disclosure of personal information in our custody and control.

  • To provide you with an increased level of security online, access to your personal information on certain of our websites may be protected with a password you select.
  • We strongly recommend that you do not disclose your password to anyone.
  • We will never ask you for your password in any unsolicited communication.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Ladela websites and apps that link to this Privacy Policy.

You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

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